Privacy Policy
POPIA Compliant | Last Updated: 2025
Urban Explorer Tours ("we", "us") is committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We may collect:
- Full name
- Contact number
- Email address
- Pickup location
- Payment information (processed securely via third-party systems)
- Special requests related to your booking
2. How We Use Your Information
We use your information to:
- Process bookings
- Communicate tour details
- Provide customer support
- Improve our services
- Ensure safety and operational efficiency
3. How Your Information Is Stored
Your personal information is securely stored and only accessed by authorized staff for tour-related purposes.
4. Sharing of Information
We only share necessary information with:
- Third-party activity providers (e.g., quad biking companies)
- Payment gateway providers
- Transport operators contracted for your tour
We do not sell or share your data with unrelated third parties.
5. Your Rights
Under POPIA, you may request to:
- Access your personal information
- Correct or update your details
- Request deletion of your data (where legally allowed)
6. Cookies & Website Tracking
Our website may use cookies for analytics and improved user experience. You may disable cookies in your browser settings.
7. Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse.
8. Contact
For privacy-related queries:
- Phone: +27 81 535 3171