Privacy Policy
Last updated: December 2025
Introduction
UrbanXplora Tours & Transfers ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
We comply with the Protection of Personal Information Act (POPIA) of South Africa and are committed to ensuring the privacy and security of your personal information.
Information We Collect
Personal Information
We may collect personal information that you provide to us, including:
- Full name
- Email address
- Phone number
- Hotel/accommodation address for pickup
- Nationality and passport details (for certain tours)
- Special requirements or dietary restrictions
- Payment information
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including your IP address, browser type, and pages visited.
How We Use Your Information
We use the information we collect to:
- Process and confirm your tour bookings
- Communicate with you about your bookings
- Provide customer support
- Send promotional materials (with your consent)
- Improve our services and website
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Tour guides and partners necessary to deliver your booked services
- Payment processors for transaction processing
- Legal authorities when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Request correction of your personal information
- Request deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator
Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- WhatsApp: +27 81 535 3171
- Email: info@urbanxplora.co.za
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.